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PL EN. Widoczny [Schowaj] Abstrakt. Adres strony. Logistics customer service as a success factor for companies. The paper presents the essence of logistics customer service. It presents the role of coordination and logistical operations, which directly determine customer satisfaction. John Joseph Coyle in his book The Management of Business Logistics defines customer service as a fuel, which drives the engine of logistics chain.
Douglas Mark Lambert classified customer service management among the eight most important management processes integrated logistics chain. Customer service is an important aspect of the logistics chain. It should be emphasized that its essence was recognized in It was noted then that in the era of universal access to high-quality goods and services, provided at similar prices, only well-organized customer service is able to draw the customer's attention in a clear and stable way.
Customer service is a picture of the functioning of the whole system of logistics enterprises and is a result of activities undertaken in the areas of marketing, finance, transportation, storage, demand forecasting and procurement.
Opis fizyczny. Uniwersytet Technologiczno-Przyrodniczy w Bydgoszczy. Coyle J. Lambert D. Rayport J. Markusik S. Tom II. Michalski E. Rafiq M. Rutkowski K. Tendencje rozwojowe. Typ dokumentu.